Our support team is here to assist you.
Our Customer Support is available from Monday to Friday, 9am – 5pm GMT on business days. Our Customer Support replies within 24-48 hours on business days.
COMPANY INFORMATION
Shop Name: Velyxa Collective
Company Name: STYLVERA LTD
Company Number: 16862648
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@velyxacollective.com
Phone: +44 20 4549 0248
Need help?
FREQUENTLY ASKED QUESTIONS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For more details, please review our Refund Policy.
We offer free shipping on all orders within the United Kingdom. Orders are shipped using Royal Mail, and there are no additional shipping or handling fees at checkout.
For more details, please review our Shipping Policy.
Orders are processed within 1–2 business days. After dispatch, delivery usually takes 3–5 business days, resulting in a total estimated delivery time of 4–7 business days.
For more details, please review our Shipping Policy.
Once your order has been dispatched, you will receive a tracking link by email for your Royal Mail shipment.
You can also track your order via the tracking page on our website.
For more details, please review our Shipping Policy.
If you have any questions about sizing, fit, orders, delivery, or returns, please contact our Customer Support